Privacy Policy
Privacy Policy – PXL, LLC
Last Updated: January 3, 2025
Introduction
PXL, LLC (“PXL,” “we,” “our,” or “us”), operating at pxl.us, provides comprehensive WordPress management, hosting solutions, and IT services. This Privacy Policy outlines our data collection, processing, and protection practices.
1. Information Collection
1.1 Client Information
- Business and contact details
- Website credentials and access information
- Payment and transaction records
- Technical support communications
- Service utilization data
1.2 Technical Data
- IP addresses and device information
- Browser specifications
- Website interaction logs
- Performance metrics
- Security event data
1.3 Service-Specific Data
Through our WPMUDEV-powered infrastructure:
- Form submissions
- Website analytics
- Image optimization data
- Cache performance metrics
- Security logs
2. Data Processing
2.1 Core Services
- WordPress hosting management
- Security protocol implementation
- Performance optimization
- Technical support delivery
- Service enhancement
2.2 Legal Basis
Processing activities based on:
- Service contracts
- Legal obligations
- Business requirements
- Client consent
3. Technology Infrastructure
3.1 Security Measures
- Enterprise-grade encryption
- Multi-factor authentication
- Automated monitoring
- Intrusion detection
- Backup systems
3.2 Data Storage
- U.S.-based data centers
- WPMUDEV secure infrastructure
- Encrypted credentials
- Regular security audits
4. Third-Party Services
4.1 Service Providers
- WPMUDEV enterprise platform
- Stackpath CDN
- Payment processors
- Analytics services
- Communication systems
4.2 Data Sharing Protocols
Limited to:
- Authorized vendors
- Legal requirements
- Client authorizations
- Security services
5. WPMUDEV Services Integration
5.1 Forminator Forms
- Form submission processing
- IP address collection
- Email management
- Custom field data
5.2 WP Smush
- Image optimization
- EXIF data handling
- CDN integration
- Performance metrics
5.3 Hummingbird
- Cache management
- Performance optimization
- CDN configuration
- Server response monitoring
6. Client Rights
6.1 Data Access Rights
- Information access
- Correction requests
- Portability options
- Processing limitations
6.2 Implementation
Contact: privacy@pxl.us Response time: 30 days
7. Cookie Policy
7.1 Required Cookies
- Session management
- Security verification
- Load balancing
- User preferences
7.2 Optional Cookies
- Analytics tracking
- Performance monitoring
- Feature optimization
8. Data Retention
- Active services: Duration plus 3 years
- Financial records: 7 years
- Technical logs: 30 days
- Analytics: 12 months
- Form data: 30 days
9. International Transfers
Compliant with:
- Privacy Shield Framework
- Standard contractual clauses
- GDPR requirements
- CCPA regulations
10. Security Incidents
10.1 Response Protocol
- 72-hour notification
- Client communication
- Incident documentation
- Resolution tracking
11. Contact Information
Privacy Operations: Email: privacy@pxl.us Phone: +1 (917)-935-0405 Address: 2066 Foxtrot Loop, Chula Vista, CA 91915, USA
12. Policy Updates
We reserve modification rights with 30-day notice for material changes.
For additional information about our services or privacy practices, contact privacy@pxl.us.